Citibank Credit Card Customer Care

In this section, you will find all the information regarding Citibank credit card customer care with helpline numbers. As we all know that how important is a credit card. A credit card is the need of the hour. You can use it for shopping, fueling, ATM’s and many more.

But, there has been a negative side as well. There had been many instances in the past about fraud usage of the credit cards by someone else and many more.

To report that, we need to contact to customer care at the earliest. In this article, you would know about Citibank credit card customer care.

Citibank Customer Care

The following is the Citibank customer care number for queries about credit cards and their other banking-related services.

1860 210 2484

For customers calling from outside India, the number to contact for all credit card queries is +91 22 4955 2484. These numbers will facilitate the Citibank customer who lived outside India or NRI’s.

Citibank Toll free credit card customer care number
Citibank credit card customer service number

Citibank Credit Card Customer Care Number

There had been instances when your Citibank credit card got stolen, lost, or misplaced. In order to avoid its misuse, you need to report immediately to block your credit card.

Citibank Credit Card Customer care for blocking of the credit card.
1800 267 2425 (India toll free) or +91 22 4955 2425 (local dialling)

Citibank credit card customer care number for blocking credit card
Citibank credit card customer care no
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Some other instances to call customer care number

  • If your Citibank credit card is stuck in the ATM slot.
  • If there had been a fraudulent transaction from your Citibank credit card.

This will be an Interactive Voice Response (IVR) call. First, you will be asked to select a preferred language. Next, the customer care executive will ask for your identification details such as bank account number, loan account details, and others.

As a result of the intense competition among lenders, consumers now have the option of getting a credit card from First Progress Platinum even if they have no prior credit history.

Customer care number of Citibank Branches

If the customer has queries or complaints related to a particular branch, he can also contact the branch directly. Following is the list of Citibank branch customer care numbers for particular major cities.

CityCitiBank Customer Care 24/7 Helpline Number
Citibank Customer Care Delhi /NCR0124 2542484
Citibank Customer Care Mumbai022 28232484
Citibank Customer Care Bangalore080 22272484
Citibank Customer Care Ahmedabad079 26422484
Citibank Credit Card Customer Care Chennai044 28522484
Citibank Customer Care Chandigarh0172 508 2484
Citibank Customer Care Vadodara079 2642 2484
Citibank Customer Care Kolkata033 22832484
Citibank Customer Care Kochi9895022484
Citibank Customer Care Jaipur0141 2372484
Citibank Customer Care Lucknow0522 2201022
Citibank Customer Care Nagpur1800 180 2484
Citibank Customer Care Ludhiana0161 501 2484
Citibank Customer Care Pune020 66012484
Citibank Customer Care Hyderabad040 66662484
Citibank Customer Care Surat0261 6532484

How To Block Your Citibank Credit Card

  • First, you have to log in to the Citibank website using your user ID and IPIN.
  • Click on ‘Credit card’, On the left-hand side of the screen,
  • On the left side of the screen, click on ‘Other services and queries’
  • Click on ‘Report lost/stolen card’.
  • A new page will then open guiding you with proper details to block your respective credit card.

Citibank ‘Ask me’ tool

Citibank Ask me feature runs on an automated response generator that can help you solve your queries. In order to use this feature, follow the given steps below.

  • Visit the official Citibank website.
  • On the top of the screen, click on ‘Contact us’
  • Press ‘Click here’, below the ‘Ask me’ icon,
  • This will take you to a chat window section where you can get your queries solved.

Write to Citibank Customer Care online

  • Visit the official Citibank website.
  • Click on ‘Contact us’ located on the top of the screen.
  • Press the ‘Click here’ button, below the ‘Write to us’ icon
  • This will directly take you to a chat window section allowing you to write to the bank.

Write to Citibank Customer Care address offline

Customers can raise their queries/complaints by writing a letter addressed to the Citibank Customer Care department.

For ‘ordinary post’, use this address-

Citibank N.A.,
P.O. Box No. 4830,
Anna Salai Post Office,
Chennai – 600 002

For‘Registered Post’, use this address-

Citibank N.A.,
9th Floor,
New Door No.148 (Old No.68),

Dr. Radhakrishnan Salai,
Chennai – 600 004

Two More Ways To Get Your Queries Addressed

Write to the Nodal officer or Write to the Head of the Credit Card.

Address to write about your complaint to the Nodal Officer.

Principal Nodal Officer

Mr. M. Dhananjayan

Citibank N.A., Mail Room

ACROPOLIS, 9th Floor

New Door No.148 (Old No.68)

Dr. Radhakrishnan Salai, Mylapore

Chennai – 600 004.

Write to the head of credit card

Arjun Chowdhry

Citibank N.A., Mail Room

ACROPOLIS, 9th Floor

New Door No.148 (Old No.68)

Dr. Radhakrishnan Salai, Mylapore

Chennai – 600 004.

Telephone number: 044-6698 2006/2007 (Mon to Sat, 10:00 AM to 6:00 PM) except on National Holidays.

Short brief about Citibank

Citibank is one of the reputed banks across the world. It was founded in 1812 as the city bank of New York. It having subsidiaries such as Citibank India, More. This bank was first established in India over 117 years ago in Kolkata and today is one of the leading significant foreign investors in the Indian financial market.

Major Topics Covered
  • Citibank customer care number
  • Steps to block the credit card
  • Contact details of Nodal Officer and Head of the Credit Card


You can contact the Citibank credit card toll free number by dialing the following helpline.

1800 267 2425

In order to contact the Citibank customer service, please dial: 1860 210 2484

Dial 044 28522484 for Citibank Credit Card Customer Care Number of Chennai.

Citibank Delhi customers can dial 0124 2542484 to get their queries answered.

Here is the link to Citibank India’s official website.

Disclaimer: All the information published here are for informational and educational purposes only. Moreover, all these information are researched from official sources. However, we will not warranty the information to be accurate and completed. Do not share your bank details or personal details in the comment box. For more queries visit the official website.

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