Citibank Customer Care Number

Citibank customer care number

Citibank is a well-known bank in India that has quick customer care support for improving the banking experience of its customers. The Citibank Customer Care Number can be contacted anytime in case of emergency situations like loss of cards, or if your card got stolen, card skimming, etc.

Below you will find all the details related to Citibank customer care.

CitiBank Customer Care Number
Citibank Customer Care Number

Citibank Customer Care

If you are facing problems with any of the CitiBank financial products and services, you can dial the following number to report your complaint or raise your concern. These queries or complaints can be related to credit cards, loans, suvidha, and Citi banking.

📞 1860 266 2400 (Standard charges may apply)

NonResident Indian (NRI) customers can dial the following number to get their queries solved.

📞 +91 022 4955 2400 

Citibank Credit Card Customer Care Number

In emergency situations like, you may misplace your credit card or it may be lost due to some reason or it was being theft or robbed by someone. For these critical situations, Citibank has a dedicated customer helpline number for their credit and debit cardholders.

You can ask the bank representative to take quick action and block your card immediately for avoiding any misuse. We have provided the Citibank helpline numbers below.

  • Toll Free: 📞 1800 267 2425
  • Tolled Number: 📞 +91 22 4955 2425

Ask Me Digital Assistant

Moreover, Citibank provides a digital assistant on their website which is known as “Ask Me”. This chatbot will guide you to find the correct answer for your queries related to the financial products provided by CitiBank.

CitiBank Customer Helpline Number City /State-Wise

Citibank also provides customer care numbers of major states and cities of India. We have provided the list of states and cities along with the Citibank helpline number in the table below.

LocationCustomer Care Number
Surat📞 0261 6532484
Hyderabad📞 040 66662484
Nagpur📞 1800 180 2484
Pune📞 020 66012484
Lucknow📞 0522 2201022
Ludhiana📞 0161 501 2484
KolKata📞 033 22832484
Cochin📞 9895022484
Chandigarh📞 0172 508 2484
Vadodara📞 079 2642 2484
Jaipur📞 0141 2372484
Delhi/NCR📞 0124 2542484
Mumbai📞 022 28232484
Bangalore📞 080 22272484
Ahmedabad📞 079 26422484
Chennai📞 044 28522484
Citibank Customer Care Number City Wise. Standard Charges May apply

Read Other Bank Customer Care Number Below
Standard Chartered 
Andhra Bank
Canara Bank
United Bank of India
Union Bank

How do I speak to Citibank customer care?

If you have to speak to Citibank customer care then you have to contact the following helpline numbers.

  • Toll Free:  1800 266 2400
  • Tolled: 022 4955 2400
  • Make sure to dial the helpline between 10:00 am to 6:00 pm.
  • The above Citi Customer care number is available from Monday to Saturday.
  • However, they are unreachable during the national holidays and Sundays.

How do I get through to Citibank?

The following number will help you to get through to Citibank. 1800 266 2400 and 022 4955 2400

How do I write to Citibank?

You can write to Citibank with the help of the following methods. These include the online & offline methods.


  • Click here to write to Citibank.
  • Then select whether you are an existing customer of Citibank or not.
  • Choose the product from the dropdown list of financial products.
  • Click the “Next” option and follow the upcoming steps accordingly.

Moreover, if you want to write to the head of various banking departments then visit the link given in the following table.

If you are in hurry to have your own credit card, apply for First Access card and get a confirmation in 60 seconds.

Head DepartmentContact Link
Country Head, Global Consumer Group Click here
Credit Cards & Personal Loans Click here
Retail Banking & NRI Business Click here
Home Loans Click here
To get the complete list of senior managementClick here


Alternatively, you can also write to Citibank on the following address.

Principal Nodal Officer,
Hema L. Venkatesh,
Citibank N.A. ., Mail Room,
ACROPOLIS, 9th Floor,
New Door No.148 (Old No.68),
Dr. Radhakrishnan Salai, Mylapore,
Chennai – 600 004.

CitiBank Online Services

Citibank provides useful online services to its banking customers. In this section, you will be introduced to the Citibank online services that will improve your banking experience with them.

Internet Banking

Citibank provides Internet Banking services to its customers. You need to visit their official website and log in to the account with your user id and password.

Moreover, to ensure the safety of their users’ bank account they have provided two methods to enter the password. The first method is via virtual keyboard and the second one is using the standard keyboard.

Mobile Banking

You can know the status of your bank account with your smartphone. Moreover, you can also pay your bills and transfer funds online in no time.

Online Statements

There has been a lot of paperwork involved in filing tax returns or to execute our expenses. Many times we have to scan a bundle of paper statements or maintain a big file for the same.

However, Citibank has made this process easier by providing statements directly to the registered email address of their customers.

Citibank Customer Support Address

Citibank also provides its customers an option to note down the complaints on a letter and send it to the concerned department via post. Below you will find Citibank Customer support mailing address for sending the post.

Use Ordinary Post for this Address

Citibank N.A.
P.O. Box No. 4830,
Anna Salai Post Office,
Chennai – 600 002, India

Use ‘Registered Post‘ for this address

Citibank N.A.
9th Floor,
New Door No.148, Dr. Radhakrishnan Salai,
Mylapore, Chennai – 600 004, India

Moreover, we have tried our best to serve you with the right information. However, if you think that the above information is not helpful or you wanted to explore some other information related to CitiBank, then you can visit the official website here.


How do I chat online with Citibank?

To chat online with Citibank you have to follow the process that is provided below.

  • Visit the Citibank Chat Page. 👈👈
  • Now a chat form will appear in which you have to type your name, the reason to contact, registered email id, and mobile no.
  • Choose Yes / No from the existing customer dropdown menu.
  • Tap the “Live Chat” button to chat with Citibank.
  • Chat with them between 9.00 a.m. to 6.00 p.m. 
  • Make sure you are using the Citibank Chat facility on working days and working hours.

How long does a dispute take with Citibank?

The disputes with Citibank take around 30 days time to get resolved properly. However, in rarest and complex cases the disputes take a long time to get fully resolved.

Disclaimer: All the information published here are for informational and educational purposes only. Moreover, all these information are researched from official sources. However, we will not warranty the information to be accurate and completed. Do not share your bank details or personal details in the comment box. For more queries visit the official website.

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