John Hancock Long Term Care Insurance Review

John Hancock: What You Should Know

John Hancock was formed in 1862, giving the company more than 150 years of insurance experience. The Boston-based insurance firm was founded with the goal of making consumers’ lives easier and better. Currently, John Hancock primarily sells life insurance, but one of its policies offers guaranteed acceptance, which is a big plus for many potential clients.

Today, John Hancock provides coverage throughout the United States by the name John Hancock Long Term Care Insurance. According to the carrier’s LinkedIn site, they currently employ over 10,000 people, with 5,400 of them listed on the social networking platform. The insurance company is known for its unusual combination of term or permanent life insurance plans, health counselling, and a diabetes-specific software. The carrier is also rated as having strong financial strength, with A.M. Best classifying them as having a financial size of $2 billion or more.

Suggested Read: Milestone Gold Mastercard Reviews 2021

History of John Hancock Long Term Care Insurance

John Hancock has been associated with long-term care insurance for almost 25 years. Over 1.3 million policyholders have chosen John Hancock to cover their long-term care needs since 1987. Every day, John Hancock pays out over 2.8 million dollars in long-term care claims. Since 1987, John Hancock has paid out over 5.7 billion in long-term care insurance claims. John Hancock has long been a global leader in long-term care insurance underwriting and innovation, together with Genworth Fiinsuranc

John Hancock is continuing its heritage of product innovation with the introduction of its Performance LTC insurance.

Benefits & Claims

Customers can choose from a variety of alternatives in John Hancock’s long-term insurance policies, including maximum daily payouts ranging from $50 to $400 and long or short elimination periods to suit their needs. Benefits are available for two to six years.

Pros and Cons of John Hancock Long Term Care Insurance


  • Save up to 25% with the John Hancock Vitality program
  • Guaranteed acceptance policies
  • Diabetics may be eligible for the Aspire program


  • Term life policies cannot be changed to permanent coverage
  • Guaranteed acceptance policies have a $20,000 maximum coverage limit
  • Customer satisfaction rating below industry average

Reputation of John Hancock Long Term Care

John Hancock Long Term Care Insurance is underwritten by John Hancock Life Insurance Company, which has a strong reputation. They have a competitive market position.

Why Did John Hancock Decide to Stop Offering Long Term Care Insurance?

In 1987, John Hancock began selling long-term care insurance and by the end of the year, he had 1.2 million policies in place. John Hancock, like other long-term care insurance providers, chose to abandon the market after discovering that the pricing they were offering couldn’t maintain a sustainable business. Will will continue to service existing plans, but they no longer sell long-term care insurance.

They experimented with the idea of launching a new product, long-term care, with a premium structure that increased based on claims history and overall performance. However, since rates changed based on the company’s financial performance, few customers desired insurance, so they gave up.

Many additional firms have withdrawn from the traditional long-term care insurance market.

Is John Hancock Long Term Care Adequate?

John Hancock concentrates its efforts on providing high-quality life insurance. The following are some of their life insurance options:

  • Term life insurance: Available in 10, 15, or 20-year increments. Quotes for policies with limits ranging from $25,000 to $5 million are available on the carrier’s website.
  • Permanent life insurance policies include universal, indexed, and variable universal life policies.
  • Whole life insurance with guaranteed acceptance: Designed for persons between the ages of 55 and 80. The coverage limits vary between $2,000 and $20,000. Applicants are not required to take a medical exam or complete a survey. Up to $20,000 is available for funeral and other last expenses.
  • Diabetes coverage: Customers with Type 1 or Type 2 diabetes can get a term or permanent life insurance policy with health coaching and a diabetes management app.

Your independent insurance agent can assist you in learning more about John Hancock’s life insurance options.

Long Term Care Rider on Jon Hancock Life Insurance

A long-term care rider can be added to any John Hancock permanent life insurance policy. These are the following:

  • Life insurance that is universal
  • Universal life insurance with an index
  • Universal life insurance with a variable premium

This rider allows you to access your policy’s death benefits sooner, allowing you to pay for long-term care. You must be chronically ill and have been diagnosed as such by a physician. At least two (out of six) ADLs (activities of daily living) must be performed with assistance. The following are the ADLs:

  • Toileting
  • Dressing
  • Eating
  • Transferring
  • Continence
  • Bathing

The long-term care rider provides the policyholder with a maximum monthly payout that ranges between 2% and 4% of the face value of the policy. For example, if you have a $750,000 life insurance policy with a 2% acceleration, the maximum monthly benefit would be $15,000. This is something you can do till the policy expires.

Depending on your preference, long-term care riders can be reimbursement or financial indemnity. The death benefit will be decreased by the amount paid out under the LTC rider.

Customer Service at John Hancock Long Term Care

Customers can report claims online or over the phone with John Hancock. The following customer assistance options are also available from the carrier:

  • Paying bills online
  • Online claim submission
  • Option to contact through fax
  • Option to contact via email
  • Option to communicate by snail mail

Working with an independent insurance agent is the best approach to assure a pleasant customer service experience. These agents can assist you with claims and other concerns, allowing you to relax and enjoy your coverage.

John Hancock Long Term Care Insurance’s Customer Satisfaction Rating

J.D. Power’s 2019 Life Insurance Study gives John Hancock an overall score of 739. (the new study comes out in October). With a median average score of 761, John Hancock was slightly below average.

John Hancock’s long-term care insurance has a lot of one-star reviews on Consumer Affairs. Many people worry about how unwilling they are to pay claims now that they no longer offer it. They also complain about lower benefits and higher charges, which is common in the long-term care industry. It probably doesn’t matter because long-term care insurance is no longer available, but we’d be cautious of buying life insurance with a long-term care rider.


With over 2.6 million policyholders, John Hancock is a massive corporation. If you’re wondering how to pay for long-term care if the need arises, they still offer long-term riders on their permanent life insurance policies, so that’s something to think about. To fund your long-term care needs, shop around and investigate hybrid insurance, long-term care insurance, and annuities.

If you’re having difficulties paying for insurance, consider using a credit card. Milestone Gold Card is an excellent option here because it does not demand a security deposit.

Frequently Asked Questions

Q) What are the payment options for my policy’s premium?

Recurring payments can be set up through the customer’s online account.

Group/employer-sponsored plans: You can pay by direct bill once a year, twice a year, or once a month via automatic bank withdrawal.

Individualized strategies: On an annual, semi-annual, or quarterly basis, direct billing or automated deductions are offered. Automatic debits from a checking or savings account are also available for recurring monthly payments.

Q) Is there a financial value to my policy?

There is no cash value in long-term care insurance. Only long-term care expenditures are covered by the policy funds.

Q) How can I lower the amount of coverage on my insurance policy?

It may be feasible to reduce your policy’s coverage. Please log in to your account to chat with a customer care professional, or give us a call and we’ll be pleased to go over your options.

800-482-0022 for group/employer-sponsored programmers

800-377-7311 for individual plans

Q) Is there anything John Hancock can do to assist informal caregivers?

They recognize that dealing with this new reality can be difficult, and that many people are new to caring and are learning as they go. They’ve put up a list of tools to help you lay out the essentials, get answers to your COVID-19 questions, and find consolation during this terrible time. Please see our caregiver resources page for more information.

Disclaimer: All the information published here are for informational and educational purposes only. Moreover, all these information are researched from official sources. However, we will not warranty the information to be accurate and completed. Do not share your bank details or personal details in the comment box. For more queries visit the official website.

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